“Next-generation (next-gen) connectivity” relates to new, faster, more intelligent networking technology. That includes 5G; Wi-Fi 6 & 6E; edge computing; and newer fiber-optic networking solutions. The next-gen connectivity options significantly reduce latency; provide increased throughput; and improve the reliability of continuous data flows into and out of systems and devices that require ongoing data exchange.
For normal business operations, “connectivity” is no longer simply “access to the internet.” Instead, connectivity has evolved to be the foundation of customer service; sales; logistics; security; and teamwork/collaboration. As the connectivity of networks improves; work becomes more real-time; more automated; and more quantifiable. This transition in connectivity is fundamentally changing how teams function; how decisions are made; and how organizations create value.
1. Faster Real Time Data Improves Decision-Making and Customer Service
The faster data transfer capabilities of next-gen connectivity enable systems to continuously and immediately exchange data. This allows managers to more quickly react to changes in demand; supply; or customer behavior.
Latency — even small amounts — can cause significant operational problems. Next-gen networks eliminate latency. Improved service quality and reduced errors are direct results of improved network connectivity.
Examples of how real-time data improvement can occur include:
- Live inventory updates throughout a company’s retail stores and warehouse locations
- Instant access to customers’ data for quicker customer service
- Price and promotion adjustments based on real-time demand
- Faster approvals and notifications for important operational events
- Less time spent waiting for systems to update, and more time responding to current data.
2. Connected Devices Increase Operational Efficiency
There are more connected tools than ever used in today’s businesses: hand-held scanners; sensors; cameras; smart equipment; and mobile applications. Next-gen connectivity ensures these devices remain connected consistently.
Connected devices make processes smoother and easier to track. Smoother processes lead to less manual labor; and fewer opportunities for systems to break down.
Some examples of how this can be applied to business operations include:
- IoT sensors for temperature; fuel; or machine status
- Smart security systems with live video feeds and notifications
- Asset tracking for trucks; tools; and deliveries
- Maintenance triggers for smart equipment based on data collected from the equipment
Reliable connectivity makes it possible for companies to scale their operations without increasing their workforce size.
3. The Use of Cloud and Edge Computing Improve Speed and Reliability
Cloud-based systems are data storage and software systems located online. Edge computing is an extension of cloud computing, but instead of storing all the data in the cloud, edge computing can process some of that data at the source, i.e., in the store; factory; or delivery truck. Both cloud and edge computing can help improve both the speed and availability of business-critical applications.
Both cloud and edge computing matter for tools that cannot pause operation, such as check-out lanes and manufacturing lines. They also matter for teams of employees who work remotely and need consistent access to business applications.
Improved connectivity provides:
- Fast access to cloud-based applications like CRM, ERP, and accounting
- Smoothers video conferencing and file sharing
- Local processing of applications that require immediate responses
- Improved performance for AI applications that require access to current data
Together, cloud and edge computing allow for the creation of modern workflows that do not require the entire organization to go through a single centralized system.
4. Better Connectivity Supports Better Security and Compliance
As companies continue to expand the number of devices connected and the amount of data being shared, the potential risk of cyber-attacks increases. Next-gen connectivity can support many of the advanced security features currently available; and provide much better visibility.
Modern networks can now segment devices; monitor for suspicious activity; and enforce much stricter access policies. This can provide greater protection for sensitive customer data; and minimize the impact of downtime.
Security benefits related to connectivity include:
- Faster identification of threats through real-time monitoring
- Improved authentication for remote teams through enhanced connectivity
- Isolation of critical systems from guest/public networks
- Improved backup/recovery of data through cloud connectivity
Security becomes more proactive when networks are designed to be monitored and controlled constantly.
Conclusion
The evolution of business operations, due to next-gen connectivity, is driving businesses to be able to conduct work more quickly; more collaboratively; and more reliably. Real-time data enables faster decision-making. Connected devices reduce manual tasks; and improve the tracking of activities. Cloud and edge computing enable improved performance for business applications. Stronger networks also support more robust security; and compliance. Ultimately, next-gen connectivity does not just provide greater speeds; it provides better execution for the majority of the day-to-day workflow functions of businesses. Companies that treat connectivity as a key operational component will be positioned best for future growth; automation; and evolving customer expectations.